Regulatory Compliance & Investor Grievance Hub
Statutory Declaration: In accordance with Regulation 15(1) of the SEBI (Research Analysts) Regulations, 2014, CDT Research operates under a strict code of conduct to ensure absolute integrity, transparency, and regulatory compliance across all published research inputs.
Key Intermediary Information
Compliance Officer: Duge Lollen
Itanagar, Arunachal Pradesh, India
Phone: +91-9362866196
Working Hours for Grievance Redressal Queries: Monday to Friday | 09:00 AM – 05:00 PM (IST)
Grievance Escalation Matrix
If you experience an issue or are unsatisfied with our services, please utilize our structured escalation mechanism to ensure a quick and legally trackable resolution:
Level 1: Internal Redressal
Direct your initial complaint with your subscription details and grievance rationale directly to our internal team at cdtresearchap@gmail.com. We aim to evaluate, address, and formally resolve all internal issues within 21 working days of explicit receipt.
Level 2: SEBI SCORES 2.0 Portal
If your grievance is not resolved internal to your satisfaction within 30 days, you can escalate the matter directly onto the web-based centralized SEBI Complaints Redress System (SCORES).
- SCORES Official Link: scores.sebi.gov.in
- SEBI Toll-Free Helplines: 1800 22
- 7575 / 1800 266 7575
Level 3: Online Dispute Resolution (SMART ODR)
If you remain unsatisfied with the alternative outcomes provided through internal paths or the SCORES platform, you can opt to initiate formal dispute resolution via the centralized online conciliation and arbitration gateway.
- SMART ODR Official Link: smartodr.in